(4.5 / 5)9+ Ratings

SilkRoll Reviews

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Overall Rating

4.5
9 Reviews
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About SilkRoll

SilkRoll is a digital platform that allows women to exchange high-quality clothing using a points system. Here’s how it works:

  1. Exchange Process: Users send in designer fashion items they no longer want, which earns them points based on the fair dollar value of each item.
  2. Shopping: With these points, users can shop for clothing on the SilkRoll website, and the items are shipped to them.
  3. Membership and Fees: Members pay a membership fee to join, which is recommended for frequent users. Non-members pay a 7% service fee over and above their purchase price.

SilkRoll aims to reduce waste by recirculating high-end, unused clothing and promoting sustainable fashion practices. The platform has processed over $1 million in transactions and has achieved lifetime sales of $20 million by July 2024.

SilkRoll Pros & Cons

Pros of SilkRoll:

  • Sustainable Fashion: SilkRoll promotes sustainability by reducing textile waste and encouraging the reuse of high-quality, pre-owned fashion.
  • Easy Discovery: The platform allows users to discover high-quality brands and styles through the exchange network, saving time and money.
  • Value Preservation: Users can leverage their existing high-quality wardrobe to get access to the best second-hand deals, ensuring that high-quality purchases retain their value.
  • Community Engagement: The platform fosters a community where women can trade clothes and become each other’s style-mates, promoting social interaction and shared fashion interests.
  • User-Friendly Process: The exchange process is straightforward, with users receiving a prepaid trading kit, filling it with clothes, and earning points to shop for items of the same value.

Cons of SilkRoll:

  • Limited Revenue: Initially, SilkRoll faced criticism for its low revenue, which was a major concern for the Sharks during their pitch on Shark Tank.
  • High Valuation: The company's high valuation was another point of contention, as it made it difficult for investors to see the value in the business.
  • Complexity: Some critics argue that the business model is overly complicated, with a dynamic valuation database and algorithms to evaluate supply and demand dynamics.
  • Membership Fees: Non-members pay a 7% service fee, which might be a deterrent for some users, while members pay a monthly fee for premium services.

Customer ratings by feature

  • Price & Quality
    4.5
  • Shipping & Delivery
    4.3
  • Customer Service
    4.6
  • Good Value
    4.5
  • Return Policy
    4.5

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SilkRoll Customer Reviews (9)

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Stephan Urner
Stephan Urner
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Mar 13, 2025
Parfait Meilleur
Parfait Meilleur
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Mar 11, 2025
Angel Gray
Angel Gray
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Mar 11, 2025
Poldi Szûts
Poldi Szûts
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Mar 9, 2025
Gregory Thomas
Gregory Thomas
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Mar 9, 2025
Parfait Fortier
Parfait Fortier
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Mar 8, 2025
Sophia Schulz
Sophia Schulz
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Mar 7, 2025
Harriet Howe
Harriet Howe
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Mar 6, 2025
Rachel Mitchell
Rachel Mitchell
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Mar 6, 2025

SilkRoll Customer’s Q&A

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SilkRoll Features and Benefits

Key Features and Benefits of SilkRoll:

  1. Digital Exchange Platform:

    • Points Earning System: Users can send in high-quality, used clothing and earn points based on the estimated retail value of the items.

  2. Hassle-Free Process:

    • Prepaid Shipping Bags: Users receive prepaid shipping bags to send in their items, making the process easy and convenient.

  3. Authentic Products:

    • Quality Assurance: SilkRoll values all products based on their estimated retail value, ensuring that only high-quality items are traded.

  4. Flexibility in Ownership:

    • Rent or Own: Users can choose to either own the clothing or rent it using the points system, providing flexibility in their fashion choices.

  5. Sustainable Fashion:

    • Reducing Waste: SilkRoll aims to reduce textile waste by encouraging the reuse and recycling of high-quality, used clothing.

  6. User-Friendly Interface:

    • Easy to Use: The platform is designed to be user-friendly, allowing customers to easily send in their items and shop for new ones without hassle.

  7. Customer Service:

    • Responsive Support: SilkRoll is known for its excellent customer service, with responsive support and personal interactions with customers.

  8. Global Reach (Potential):

    • US-Focused: Currently, SilkRoll operates within the United States, but there is potential for global expansion as the service has a high demand from international users.

  9. Social Impact:

    • Charity Partnerships: SilkRoll partners with charities to repurpose unqualified products, contributing to a positive social impact.

  10. Business Model:

    • Subscription Service: SilkRoll offers a subscription service for active users, providing a monthly fee for those who frequently trade clothing.

  11. Environmental Benefits:

    • Reduced Environmental Impact: By promoting the reuse of high-quality clothing, SilkRoll helps reduce the environmental impact of the fashion industry.

  12. Community Building:

    • Style-Mates: Users can follow style-mates of the same size and style, guiding them to new and exciting brands, fostering a community of fashion enthusiasts.

SilkRoll Pricing

SilkRoll.com Pricing:

  • Membership Plans:

    • The Frequent Shopper: $39/month or $468/year (save 20%) with free standard shipping, waived return deposit, 1 business day expedited processing, and 20% member discount on all products.
    • The Flexible Shopper: $49/month with free standard shipping, waived return deposit, 1 business day expedited processing, and 20% member discount on all products.

  • Clearance Sale:

    • Prices vary by item, but members receive discounts ranging from 50% to 75% off original prices.

  • Trade-In Kit:

    • $6.90 delivery fee for trade-in kits.

  • Shipping:

    • Free shipping for members, and bundle rates starting at $9.90 for up to 4 items per order for non-members.

  • Processing Fee:

    • 2% processing fee on items in your cart, non-refundable.

  • Return Policy:

    • 30-day money-back guarantee for membership fees. Returns are free for members, with a $2.99 restocking fee per item for cash purchases.

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